nagad88 Privacy Policy

nagad88 is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the nagad88 website, mobile application, and all services connected to this platform.

This policy explains what information is collected from you when you register, log in, or use our services on nagad88, how that information is used, and how it is kept secure. By using our platform, you agree to the terms of this policy.

To learn more about our overall services, visit our About Us page, which describes the goals and services of the nagad88 platform.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and general international standards. The terms "user", "you", or "your" as used here refer to any registered or unregistered visitor of nagad88.

nagad88 collects two types of information from you — information you provide directly, and information collected automatically. Details of both types are given below.

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (during account verification)
• Bank or mobile financial service details — bKash, Nagad, or Rocket number (for deposits and withdrawals)
• Address and other contact details
• Content of messages or complaints sent to customer support

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Site browsing history, pages visited, and session duration
• Referral source — that is, how you arrived at our site
• Gaming activity logs — bet amounts, winnings, game preferences

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, nagad88 may sometimes receive information about you from trusted third parties. This information is used only for the necessary purposes.

nagad88 uses the information collected from you for the following purposes:

3.1 Account Management

Your name, date of birth, mobile number, and ID details are required to create, verify, and maintain your account. This information confirms that you are a qualified user aged 21 or above.

3.2 Processing Financial Transactions

Mobile wallet details (bKash, Nagad, Rocket) are used to complete your deposits and withdrawals. All financial information is handled to the highest security standards.

3.3 Providing Customer Support

Your information is needed to assist you properly with any issues or questions. nagad88's 24/7 live chat and email support team has access only to the information required.

3.4 Platform Improvement and Personalisation

nagad88 analyses your browsing and gaming activity data to improve service quality and to show you games, bonuses, and promotions based on your preferences.

3.5 Fraud and Abuse Prevention

Relevant information is used to prevent a single person from holding multiple accounts, suspicious transactions, or misuse of the platform. This protects the interests of all genuine users.

3.6 Marketing and Promotions (Subject to Consent)

If you consent, nagad88 may send you messages about bonus offers, new games, and special promotions. You may withdraw this consent at any time.

Cookies and similar technologies are used on the nagad88 website. Cookies are small text files stored in your browser that help improve your experience of using our site.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain your login state, manage sessions, and ensure security. Disabling them may prevent the site from working correctly.
• Functional Cookies: These are used to remember your preferred language, page settings, and information from previous sessions.
• Analytics Cookies: These collect information about which pages are visited most and where users spend time, in order to improve the site.
• Marketing Cookies: These cookies are used to show you relevant advertisements and offers based on your interests.

4.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may cause some parts of the site to stop working correctly. To disable marketing cookies, contact our customer support.

nagad88 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

The minimum necessary information is shared with selected trusted organisations to provide services such as payment processing (via bKash, Nagad, Rocket), IT infrastructure, data analysis, and customer support. These organisations are contractually bound to follow nagad88's privacy standards.

5.2 Legal Obligations

Under Bangladesh law, your information may need to be disclosed upon a lawful order from a court or government authority. In such cases, nagad88 complies with its legal obligations.

5.3 Fraud Prevention

Relevant information may be exchanged with applicable authorities to detect and prevent financial fraud, cybercrime, or deceptive activity.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new organisation. Users will be notified in advance in such situations.

Your information is not shared with any third party for purposes other than those stated above.

nagad88 uses industry-standard technical and procedural measures to keep your personal and financial information secure.

6.1 Encryption

SSL (Secure Socket Layer) encryption is used across all pages of the site. As a result, all information passing between your browser and our servers is encrypted and cannot be read by third parties.

6.2 Access Control

Access to your information is restricted to only those staff members who require it to carry out their responsibilities. All staff must sign strict confidentiality agreements.

6.3 Security Monitoring

nagad88's systems are continuously monitored to detect suspicious activity, unauthorised access, or attempted data breaches. Swift action is taken if any incident occurs.

6.4 Data Retention Period

Your information is retained for as long as your account is active or services need to be provided. After account closure, certain information may be kept for a defined period to meet legal obligations and prevent fraud.

You have the following rights regarding your personal information:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Withdraw: You may withdraw at any time the consent you gave for marketing communications.
• Right to Lodge a Complaint: In the event of a privacy breach, you may file a complaint with the relevant authority.

To exercise any of these rights, contact our customer support directly. We will endeavour to respond to your request within 30 working days.

The nagad88 site may sometimes contain references to third-party services. These external organisations have their own privacy policies and are outside nagad88's control. We recommend that you read the privacy policy of any third-party service before using it.

It is worth noting in particular that mobile financial services such as bKash, Nagad, and Rocket have their own terms and privacy policies. Your information on those platforms is governed by their respective policies.

To learn about all the terms governing use of our site, please read the Terms and Conditions page, which sets out the full terms of platform use.

nagad88's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from any minor.

Age is verified at registration, and in suspicious cases the user may be asked to provide an ID document. If a minor's information has been collected by mistake, it will be deleted as soon as it comes to our attention.

For more information on responsible gaming, visit our Responsible Gaming page, which provides guidance on age limits, addiction prevention, and healthy gaming habits.

nagad88 reserves the right to amend this privacy policy from time to time. The policy may be updated due to expansion of services, changes in law, or technological developments.

If any significant changes are made, registered users will be notified via their email or mobile number. The updated policy will take effect from the date it is published on the site.

The latest version of this policy will always be available on this page. You can stay informed about policy changes by visiting this page regularly.

Continued use of the platform after a policy change will be taken as your acceptance of the updated terms. If the new terms are not acceptable to you, please request that your account be closed.

If you have any questions, requests, or complaints about this privacy policy, please contact our privacy team. We provide support in Bengali and English 24 hours a day, 7 days a week.

Answers to common questions may be found in our FAQ section, where detailed answers to frequently asked questions are provided.